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SERVICE ADVISOR

The role of the Service Advisor is to ensure that customers are greeted in an open and friendly manner, coordinate customer repair requests, and estimate the cost of repairs within set guidelines. We'd love to chat if you are a well-rounded, knowledgeable, organized Service Advisor who is enthusiastic about providing industry-leading customer service.

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Expectations for this Position:

  • Must be able to communicate well with the public and schedule appointments

  • Catalog customer's concerns and comments

  • Write service orders and descriptions of problems and repairs.

  • Ensure customers receive the most suitable service by questioning

  • and understanding repair requests. And relaying customers; repair problems to mechanics.

  • Communicate with Mechanics.

  • Explain repairs to customers.

  • Prepare an estimate including cost time and parts needed for repair.

  • Explain the estimate to the customer.

  • Receive payments from customers and enter them into the computer system.

  • Keep an open line of communication with customers as repairs are being performed.

  • Handle customer complaints.

  • Perform daily clerical and office duties such as documents required for warranties,

  • policy settlements, repair order filing, and repair preparation for warranties.

  • Maintain a neat and clean appearance in the office.

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Requirements for this Position:

  • Minimum 1-year automotive customer service experience

  • Computer literate

  • A self-starter with initiative and a proven willingness to assume ownership of areas of responsibility.

  • Ability to make informed decisions quickly and independently.

  • Promotion of company goals by supporting and implementing changes is imperative.

  • Demonstrated ability to work independently, multi-task, and apply initiative.

  • Great attitude & punctuality, strong communication skills, safety conscious, good

  • instincts, organization skills, and self-motivation

  • Working knowledge and experience in diesel products, repairs, and parts

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Compensation:

  • Monday to Thursday, 8:00 AM to 5:00 PM

  • Fridays, 7:30 AM to 5:00 PM

  • Occasional Saturday or OT as needed

  • Life Insurance

  • Employee Discount

  • Bonus Pay

  • Work/Life Balance

  • Vacation Pay

  • Paid Time Off

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If interested, hit the "apply now" button! Hope to hear from you soon!

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